Cancellation and Refund Policy.
In the event that, the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at support@DocPlix.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner. 14.3.7 Health Plan Service Cancellation and Refund Policy: You may have an option to cancel Your subscription to the Health Plan Services. You will contact DocPlix on the customer support chat channel regarding cancelling Your subscription to the Health Plan Service. Further, DocPlix may refund the amount paid by You towards your subscription of the Health Plan Services (“Health Plan Subscription amount”), subject to the following conditions:
1. In the event the Health Plan Subscription amount is Rs. 3,999 (Rupees Three Thousand Nine Hundred and Ninety Nine) or Rs. 5,999 (Rupees Five Thousand Nine Hundred and Ninety Nine) the refund scheme is as follows: If the user has not availed any of the Health Plan Services which are mentioned in the User's Plan Details within a period of 15 (Fifteen) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, DocPlix will refund the entire Health Plan Subscription amount which was paid by the user. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user's Plan Details during the Free Look Period, DocPlix will deduct maximum of Rs. 1,000 (Rupees One Thousand) or the actual value of the Health Plan Services availed by the user, whichever is higher. If the user requests for cancellation of his/her subscription to the Health Plan Services after expiry of the Free Look Period, DocPlix will refund the Health Plan Subscription amount in the following manner: If the cancellation request by the user is within 16 (Sixteen) days to 89 (Eighty Nine) days from the date of user's subscription to the Health Plan Services, DocPlix will refund 75% (Seventy Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; If the cancellation request by the user is within 90 (Ninety) days to 179 (One hundred and Seventy Nine) days from the date of user's subscription to the Health Plan Services, DocPlix will refund 50% (Fifty percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; If the cancellation request by the user is within 180 (One Hundred and Eighty) days to 269 (Two hundred and Sixty Nine) from the date of user's subscription to the Health Plan Services, DocPlix will refund 25% (Twenty Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; and The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 269 (Two Hundred and Sixty Nine) from the date of user’s subscription to the Health Plan Services.
2. In the event the Health Plan Subscription amount paid by the user is Rs. 1,999 (Rupees One Thousand Nine Hundred and Ninety Nine) or Rs.2,999 (Rupees Two Thousand Nine Hundred and Ninety Nine) the refund scheme is as follows: If the user has not availed any of the Health Plan Services which are mentioned in the user’s Plan Details within the Free Look Period and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, DocPlix will refund the entire Health Plan Subscription amount which was paid by the user. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, DocPlix will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website) for the consultation(s) availed by the user as part of the Health Plan Services. If the user requests for cancellation of his/her subscription to the Health Plan Services after expiry of the Free Look Period, DocPlix will refund the Health Plan Subscription amount in the following manner: If the cancellation request by the user is within 16 (Sixteen) days to 89 (Eighty Nine) days from the date of user’s subscription to the Health Plan Services, DocPlix will refund 75% (Seventy Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; If the cancellation request by the user is within 90 (Ninety) days to 179 (One hundred and Seventy Nine) days from the date of user’s subscription to the Health Plan Services, DocPlix will refund 50% (Fifty percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; If the cancellation request by the user is within 180 (One Hundred and Eighty) days to 269 (Two hundred and Sixty Nine) days from the date of user’s subscription to the Health Plan Services, DocPlix will refund 25% (Twenty Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; and The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 269 (Two Hundred and Sixty Nine) days from the date of user’s subscription to the Health Plan Services.
3. In the event the Health Plan Subscription amount paid by the user is Rs.399 (Rupees Three Hundred and Ninety Nine) or Rs.499 (Rupees Four Hundred and Ninety Nine) or Rs.799 (Rupees Seven Hundred and Ninety Nine)the refund scheme is as follows: If the user has not availed any of the Health Plan Services which are mentioned in the user’s Plan Details within a period of 7 (Seven) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, DocPlix will refund the entire Health Plan Subscription amount which was paid by the user. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, DocPlix will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website) for the consultation(s) availed by the user as part of the Health Plan Services. The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 7 (Seven) days from the date of user’s subscription to the Health Plan Services.
4. In the event the Health Plan Subscription amount paid by the user is Rs.1499 (Rupees One Thousand Four Hundred and Ninety Nine) the refund scheme is as follows: If the user has not availed any of the Health Plan Services which are mentioned in the user's Plan Details within a period of 15 (Fifteen) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, DocPlix will refund the entire Health Plan Subscription amount which was paid by the user. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user's Plan Details during the Free Look Period, DocPlix will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website) for the consultation(s) availed by the user as part of the Health Plan Services. The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 15 (Fifteen) days from the date of user's subscription to the Health Plan Services.
5. All refunds of the Health Plan Subscription amount to the user are subject to DocPlix's internal verification process.
6. Subject to Clause 3.4.7 (3) above, the refund of the Health Plan Subscription amount will made to the user within fifteen (15) business days of such cancellation request.
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